Scam Alert

Parcel “redelivery fee” texts

Severity
Medium
Channel
Text message
Region
United Kingdom
Type
Phishing & smishing

What’s happening

Messages say a parcel couldn’t be delivered and ask for a small fee to rebook. The site captures card details for later fraud.

Warning signs

  • Pressure to act immediately.
  • Requests to keep it secret.
  • Unusual payment methods or new payees.

Protect yourself

  • Delivery firms don't ask for fees by text.
  • Track parcels only in the retailer's app or website.
  • Report the text by forwarding it to 7726.

Understand it · Fraud LibraryPhishing and smishing: the fake messages that steal your details

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